Synergy~IPV.NET Manager Home Screen

The Home screen in the Synergy~IPV.NET Manager the first source for urgent network alerts for both the Synergy~IPV voice network as well as any voice gateway's or devices directly controllable by your user account.

The home screen has 3 sections:

• Network Status: The GREEN/AMBER/RED indicators show the "UP" status of the Synergy~IPV network across all of our network POP's.
• Alerts: Will display if voice gateways are starting to have issues or are out as well as alerts from Morris Communications Group as it relates to network or PSTN status.
• Last 100 Lost Packets: Will display the last 100 packets drop as seen by our network monitoring system. You can double click on any of the packets and get a 24 hour snap shot of the voice gateway's network performance.

IP Service Levels window for a voice gateway holds the following information:

• Date: The date of the stat
• Time: The time of the stat
• Lag: The average latency during that hour
• Jitter: The variance of Lag during the course of the hour the higher the number the worse
• MOS: The score for the quality of voice the voice gateway could deliver during that hour.
• LOSS: The number of lost packets during that hour
• CM LOSS: The amount of time (hh:mm:ss) the Synergy-IPV network could not deliver traffic to the voice  gateway
• The window will highlight possible problems in yellow and connectivity issues in red.