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Each zone is capable of acting like a soft switch within a soft switch. You could easily use zone to create a soft switch for each department with in your company giving each its one many soft switch.
Access:
Zone To Zone Access
You can control how zone with in a soft switch can interact with one and other. If you want zones to be-able to share voicemails and dial one and other then just add them to the access list.
Outgoing Call Access
Outside call access is controlled via zones. There are 6 outgoing routes that you can allow an extension
in that zone to access. They are as follows:
Allow 7 Digit Dialing: Enabling this will allow an extension to dial any local 7 digit number via the Primary or Secondary trunking provider.
Allow Toll Free Dialing: Enabling this will allow an extension to dial any 1800,1866,1877, or 1888 number via the Primary or Secondary trunking provider.
Allow 411: Enabling this will allow an extension to dial 411 for information via the Primary or Secondary trunking provider.
Allow 10 Digit Dialing: Enabling this will allow the extension to dial and 10 digit number via the Primary or Secondary trunking provider.
Allow Long Distance: Enabling this will allow the extension to dial any 11 digit number via the Primary or Secondary trunking provider.
Allow International Dialing: Enabling this will allow the extension to dial any internationalnumber via the Primary or Secondary trunking provider.
Settings:
Zone features controls how your zone will behave. It's used to control feature codes and zone wide timers as well as zone features and options. When editing these setting in the manager application you can enter a "?" as the setting and a selection window will be displayed showing what options can be selected for that function.
| Feature | What It Does | Default |
|---|---|---|
| Aastra Endpoint DTMF Mode | Controls what DTMF mode the Aastra endpoint will use when sending DTMF | Outband |
| AastraAppServer.CallManager | Enabled or disables the Off Hook Button Mapping options on Aastra 6755i & 6757i Phones. Setting the options to "On" forces any 6755i or 6757i phone to use the call manager layout set below. Setting the option to "Phone" lets the extension control which layout is used. "Off" disables the feature on ALL extesnions | On |
| AastraAppServer.CallmangerLayout | The On call soft-key layout to use for phones when Call Manager is set to "On" or the extension is set to use the "Zone" layout | Default |
| Allow Cell Message Alert | When set to yes will enable the sending of cell phone SMS notifcations for new voicemail messages. | Yes |
| Allow Email Message Alert | When set to yes will enable the sending of email notifications for new voicemail messages. | Yes |
| Allow User To Set Cell Address | When set to yes will allow the voicemail box enduser to set then own cell phone number and provider information. | Yes |
| Assign Static IP From Table | If you need to have the phones IP staticly set you can do it via the static IP table in the networking section. If this option is set to Yes then the next time the phone talks to the configuration server it will chnage from DHCP to static IP assignment based on the IP in the table. | No |
| Block Outgoing Caller ID Code | Blocks your out going caller ID information and sends all zeros as your number. | *067 |
| Call Forward | Use to enable/disable call forward from non-Aastra phones. | *75 |
| Call Park Return Ext | The extension parked call will ring to after they timeout. You can also set Call-DST as the return extension. Call-DST will return the timed out parked call to the original call destination. | 5000@* |
| Call Park Timeout | How many seconds to keep a call on park. | 120 |
| Call Pickup Enabled | Zone wide method for controlling if phones in the zone support call pick up or not. Allowed values are“Phone” follows the setting of the extension. “Yes” enables call pickupon ALL extensions in the zone. “No” disables call pickup on ALL extensions in the zone. | Phone |
| Call Pickup Prefix | The prefix to dial before the extension number to pickup a call to a ringing extension. The extension you are trying to pickup the call from must have “allow Call pickup” enabled. | *8 |
| Cell Pairing Off | Code to dial to turn off cell pairing at current extension for non-Aastra phones. Aastra phones have a PAIR button type that can be configured. | *73 |
| Cell Pairing On |
Code to dial to turn cell pairing on at the current extensionfor non-Aastra phones. Aastra phones have a PAIR button type that can be configured. |
*72 |
| Cell Pairing Set |
Code to dial to set the cell number to pair extension with for non-Aastra phones. Aastra phones have a PAIR button type that can be configured. |
*74 |
| Check Other Ext VM |
Code to dial before extension to check messages at that extension. |
*96 |
| Create Personal Parks |
Create a unique park orbit for each extension in the zone, based on its extension number preceded by a 9. For example extension 2201 would have a park orbit of 92201. Use this feature if you wish to create a station hold option. |
No |
| Dial Speed Dial Bin |
Prefix to dial before accessing zone speed dial bins 00-99. Example: 401 will dial the speed dial number in bin 01. Aastra endpoints can be configured with a CONTACTS button which enables conact management via the Aastra phone with contact groups etc.. |
5 |
| DID Call Ringer |
The ring tone to use for calls to an extension's personal DID number. Aastra phones support 5 unique ring tones. Values 1 to 5 |
4 |
| DND-Off |
Code to dial to turn DND off at current extension. Aastra endpints have DND button type. |
*70 |
| DND-On |
Code to dial to turn DND on at current extension. Aastra endpints have DND button type. |
*71 |
| E911 Number |
This is the CID number that will be sent when a phone in this zone dials 911. This value can be over written by setting the E911 number for an extension. If you leave this value empty it will send the CID number based on “External. Caller ID Number” for the zone |
|
| Enable Internal DID Routes | Routes any calls made to DID numbers in the soft switch locally without routing the call to a sip trunk. | Yes |
| External Call Ringer |
The ring tone to use for external inbound calls. Aastra phones support 5 unique ring tones. Values 1 to 5 |
1 |
| External Caller ID Name |
Caller ID name to send on a outside call. This is overriding by the value set at the extension when present. |
|
| External Caller ID Number |
Caller ID number to send on a outside call. This is overriding by the value set at the extension when present. |
|
| External Ring Timer |
How many seconds the call will ring the external number before it is pulled back to the system. Can be over written at the extension level. |
24 |
| First Auto Attendant Extension |
The first extension number of the first menu you create for this zone |
6000 |
| First Park BLF |
The first extension number of the first park orbit. |
901 |
| First Ring Group Extension |
The first extension number to use for Ring Groups. |
5000 |
| Guided Voicemail Setup |
Walk the user through mailbox setup at first log-in |
Yes |
| Hospitality Zone |
Configures phones in this zone to run with hospitality level functions. |
No |
| In Room Wake-up Call |
Code guest can dial to cancel/set a wake-up call in room |
*31 |
| Internal Call Ringer |
The ring tone to use for intercom calls. Aastra phones support 5 unique ring tones. Values 1 to 5 |
3 |
| Log-in To VM |
Code to dial to check messages at the current extension |
*97 |
| Maid Status Code 1-9 |
Send the PMS the proper value to maid status code |
*62 + (1-9) |
|
Max Message Count Deprecated v3.10 |
Max number of message each mailbox can have. Setting to 0 means no limit. See VM Max Number Of Messages as of v3.10 this value has no function. |
0 |
| Number Of Park BLF |
Number of Park orbits in the zone. There is no limit on how many park orbits each zone can have. |
4 |
| Operator Code |
Extension for operator |
0 |
| Operator Extension |
What extension to dial when operator code is dialed |
5000@* |
| Outgoing Call Prefix |
Area code to append to 7 digit calls |
520 |
| Park Calls In Zone |
The zone to use to park calls in. This allows the shearing of park orbits across multiple zones. If left blank it will use its own zone park orbit. If set to the name of a different zone it will use that zone to park calls in. |
|
| Prompt Edit Code |
Code to dial to edit prompts for the zone. |
*98 |
| Record Wake-up Message |
Code to dial to set the message callers will hear when they answer a wake-up call |
*30 |
| Registration Server 1 | This is the primary registration server/proxy that will be assigned to phones in this zone. This setting can be overridden at the endpoint level | |
| Registration Server 2 | This is the backup registration server/proxy that will be assigned to phones in this zone. This setting can be overridden at the endpoint level | |
| Ring Timer |
The number of seconds to ring an extension before going to voice mail. |
25 |
| Ring Timer For Wake-up Call |
The number of seconds to ring for a wake-up call. |
25 |
| Ring plan Over-Ride Prefix |
The prefix used in ring plan override codes. Note these codes can change as more ring plans are added to the softswitch. Its best to use a RPO key on a Aastra endpoint. |
*6 |
| Rooms Requiring Check-in |
Set to “yes” the room must be checked in to make outside calls |
Yes |
| Rooms Require Credit |
Set to “yes” the room must have credit to make outside phone calls |
Yes |
| Send Keep Alive | Sends a keep alive packet to registration servers about once a minute. This can help resolve some NAT issues when not using a Synergy-IPV voice gateway. | Yes |
| Set Speed Dial Bin |
The prefix to set a number in a zone speed dial bin. Example *501 will allow you to set the number for speed dial bin 01. |
*5 |
| VM Allow User To Set Email Address |
Allow the user to set there email address |
Yes |
| VM Can Change Mailbox Password |
Allow the user to set there mailbox password |
Yes |
| VM Can Change Mailbox Settings |
Allow the user to change mailbox settings |
Yes |
| VM Can Record Greeting |
Allow the user to record a mailbox greeting |
Yes |
| VM Can Set Directory |
Allow the user to setup the directory listing settings |
Yes |
| VM Max Number Of Messages | The max number of messages a mailbox can hold before it stop accepting new messages. This setting can be overridden at the extension level. | 25 |
| VM Nightly Report EMail | Can email a nightly summry report of voicemail useage to one or more email address sperated by a "," comma | |
| Wake-up Call Tries |
Number of times to try a guest for a wake-up call. |
4 |
| Zone Master Password |
This password will allow you to log-in to any mailbox in a given zone no matter what password the user has set. This code is also used to record prompts for the zone. |
000000 |
Access Codes:
Access codes provide a system by which you can further lock down who can dial local/ 10 digit, long distance and international calls by requiring the use of a code prefix before the number is dialed. If you are going to use access codes you should leave the outgoing route unchecked in the outgoing call access tab for the zone. If you have a outgoing route checked and a access code(s) set for the same route the user will be able to call with or without the access code prefix.
Each access code has the following settings:
| Value | |
|---|---|
| Code |
The code must be prefixed before the number dialed for a given route (local/10 digit, Long Distance or International) |
| Name |
Just for noting who each code is assigned to |
| Local |
be used for local/10 digit dialing |
| Long Distance |
Setting this to “yes” will enable the access code tobe used for long distance dialing. |
| International |
Setting this to “yes” will enable the access code to be used for international dialing. |
Note: If you wish to require an access code for toll free number leave it unchecked in the outgoing access tab and create access code with long distance set to yes.
Contact Groups
Contact groups are used by both the Synergy-IPV Station Manager as well as the CONTACTS button that can be configured on any Aastra Endpoint. Each zone can have as many contact groups as are needed but Aastra endpoint will only display the first 50 on the phones. The "Imported" contact group is automatically made and is used by the Synergy-IPV Station Manager when importing contacts from outlook , cell phones or other VCARD compatible systems.
Email Notification
You can configure the text for voicemail notification. There are two notification types LONG or notification with attach message as a WAV file or SHORT used for notification as well as SMS notification to cell phones. There are 6 in-line message values which can be used in the text of your message.
| In-Line Message Value | Whats It Do |
|---|---|
| <CIDNAME> | The Caller ID name of the person who left the message |
| <CIDNUM> | The Caller ID number of the person who left the message |
| <MBX> | The Mailbox number of the message was left in |
| <TIME> | The time the message was left |
| <DATE> | The date the message was left |
| <MSG_URI> | A web accessable link for playing the message over the web. |
LDAP/Active Directroy Intergration:
Each zone can be configured for active directroy intergation for application authentication. With this option enabled and configured users can use their LDAP/Active Directroy login information to access the Synergy-IPV applications.
| Field | What its for |
|---|---|
| LAN Side Host | This is the IP address of the Active Directroy Server when access from the LAN. |
| Public Host | This is the public IP address that has port forwarding enabled to the Active Directroy Server inside the LAN. |
| Protocol Method | The authentication method used aginsted the Active Directory server. Simple LDAP provides now encryption password/usernames are sent in plan text. Recommend only for testing and not for production use. LDAP over SSL all communications with the Active Directory server will be done in SSL providing an encrypted an secure connection for authentication. |
| Distinguished Name (DN) | |
| User Domain | This is the full domain the users use to login to the network example user@mydomain.local |
| Translate | Because some Active Directory deployments use a .local we have enabled a translate function which allows users to use a different domain name with there user name and the authentication system will translate it into the correct user domain. For example a user might login with joe@mycompany.local in the office and have an email like joe@mycompany.com with translate it possible to use the joe@mycompany.com as the username without mycompany.com having to be pointed to/mapped to mycompany.local. |
Music On Hold
You can upload your own music on hold to each zone in your softswitch. You will not see what songs are currently loading on your zone. You can add WAV,OGG, or AIFF files as music on hold sourece click upload and with-in 1 hour those files will be active on your soft switch.