Synergy ∞IPV supports 3 extension types SIP, VIRTUAL, MAILBOX. The extensions can be of any size 3 digit, 4, 7 ,11 whatever your needs are. You can have multiple extensions with the same number across multiple zones provided that the zones are not friends. Extensions can be in the same number range as ring groups and menu (AA) extensions as well. Synergy ∞IPV was developed around the Aastra SIP endpoints thus will have extensive support for Aastra SIP phones. When using Aastra endpoints you can do all the configuration directly in the Synergy ∞IPV manager and it will get pushed to each phone as they are powered on.
SIP Type:
The SIP (Session Initiated Protocol) extension type is used for desk phones and ATA's. This is the most common extension that you will use when deploying most phone systems.
Virtual Extension Type:
The Virtual extension allows you to add an extension number which can dial an external phone number or access a feature code/extension across zones. Virtual extensions can work side by side SIP extensions in a ring group.
Mailbox Extension Type:
The Mailbox extension type allows for the creation of a mailbox.
Aastra Endpoint Settings:
Synergy ∞IPV has extensive support for Aastra SIP endpoints are 100% manageable from within the Synergy ∞IPV manager as well as 100% support the plug-and-use features provided by Synergy ∞IPV network stack.
Aastra Phone Models Supported
Phone Model | Programmable Keys | Max Number Of Concurrent Calls | Expansion Module Keys | Support On Call Layout |
---|---|---|---|---|
9143i | 7 | 9 | NA | NO |
9480i | 6 | 9 | NA | NO |
9480i CT | 6 | 9 | NA | NO |
9730i | 8 | 6 | NA | NO |
9731i | 8 | 6 | NA | NO |
9753i | 6 | 9 | 36,72,108 (M670i) | NO |
9755i | 12 | 9 |
36,72,108 (M670i) 60,120,180 (M675i) |
YES |
9757i | 30 | 9 |
36,72.108 (M670i) 60,120,180 (M675i) |
YES |
M670i | 30 | NA | NA | NA |
M675i | 60 | NA | NA | NA |
General Extension Settings:
Basic Settings:
Value | |
---|---|
Name | Name will display in the Synergy ∞IPV manager as well as on Aastra phone display. |
Extension | The number to dial to ring the extension can be of any digit length. |
Type | SIP,VIRTUAL,MAILBOX or REMOTE |
Zone | The zone the extension is tied to |
Personal DID | The Direct Inward Dial number which rings directly to this extension. To set the DID number just click the magnifying glass and select the DID from the list provided. You can also provision a new DID number within that popup window. Fees may apply! |
Desk Phone Information:
Value | |
---|---|
Phone Model | The phone model number. This must be set for Aastra end point to be plug-and-use |
Expansion Modules | The number of expansion modules the phone has |
Phone Serial # | The serial number of the phone |
Phone Mac | The mac-address of the phone. This must be set for Aastra end point to be plug-and-use |
Applications Login:
Value | |
---|---|
Username | The username mapped to this extension. When not using active directory this can be any value you wish tho we recommend using an email address. When using Active directory intergration this value will be a username mapped from your Active Directory server and cannot be edited here. |
Password | This is the password for the login. Value will be empty typing a value here will override the current password. This setting only applies when NOT using Active Directory. |
Can Access RPO | Because our API allow applications to control a zones ring plan you can select which users can place the system in a Ring Plan Override via an application by checking or unchecking this value. |
Caller ID:
Setting | |
---|---|
Internal Name | This will override the NAME value when making intercom calls |
Internal Number | This is the number to display when making a intercom call this will override the extension number. |
External Name | The name to send on a outgoing call. This overrides the Zone external name value |
External Number | The number to send on a outgoing call. This overrides the Zone external number value. |
E911 Number | The number the phone will send out when making911 calls. If this value is blank it will use the value set via the zone configuration. |
Features:
Setting | |
---|---|
Allow Call Pickup | All calls ring at this extension to be picked-up via the zone pickup code. This setting can by overridden via zone "Call Pickup" setting. |
Used To Send Faxes | Checking this value will force all out going calls to be processed via the Synergy-IPV fax buffer. |
Disable Call Manager Support | Some extensions like paging equipment tend to proform better if they system has almost zero control over it thus this setting is here mainly for paging or other analog equipment. |
Max Calls | The max number of calls the extension can have before it is "busy" |
Ring Timer | The number of seconds to ring an extension before going to a "No Answer" |
Display In Contact Group | This is the contact group the extension will be auto added to. Setting this value to HIDDEN will not add the extension to any contact group. |
Personal DID Alert Community | When your DID number is called what alert community do you want called. This is for our patent pending "Non Ringing Phone Caller ID" feature. |
Alert Beep | If you want members of the Alert community to beep when your DID is called. |
Enable Aastra Call Connected Display(6755i & 6757i only) |
The 55i & 57i Aastra endpoint can have 6 softkeys button mapped when they are connected to a call these keys provide quick access to functions the user might need when on the phone. Like voicemail transfer, transfer conferce etc.. |
Layout | The connected call layout to use. |
Max # of BLF | This is the max number of BLF light that will be active on a endpoint. Aastra phones have a limit of 50 counting all epansion modules. Sometimes for better network performace you may need to lower this value for a given endpoint. |
Addtioanl Aastra Features | A collection of addtional Aastra setting which can be set. The default values set by Synergy-IPV when adding an extesnion our the recommened values. |
SIP Settings:
These settings control SIP endpoints they are not used when the extension is a VIRTUAL or MAILBOX type.
Setting | |
---|---|
Nat Type |
NO: The endpoint is not NATED YES: The endpoint is NATED ROUTE: The endpoint is moved between NATED and NOT NATED locations. NEVER: Don't allow the endpoint to connect when NATED |
Default IP | The default IP address of the endpoint |
Allowed IP | Only allow this IP to connect as this sip endpoint |
Send Are You Alive Packet | Will send a keep-alive packet to the endpoint every 60 seconds. |
Username | The user name the phone log-in with. This value cannot be set. |
Password | The password the phone uses to log-in with. |
Use Valcom Firendly Username | Valcom SIP endpoints don't support the username format that Synergy-IPV uses this re-formats the user name to something that Valcom can use, namely without the “_” in the username. |
Primary Registration | The primary registration server/proxy the endpoint will use. |
Secondary Registration | The backup registration server/proxy the endpoint will use. |
Virtual Extension Settings:
These settings only apply to VIRTUAL extensions.
Setting | |
---|---|
External Device Type |
TRUNK DIAL STRING: Use an outside SIP trunk and dial LOCAL DIAL STRING: Dial an extension local to the system. This can even be an extension the zone is not a friend of. |
Dial | The telephone number, extension or feature code to dial |
Voicemail Settings:
For extensions that has a mailbox it is possible to dial * followed by the extension number to bypass ringing the phone and go directly into the extensions mail box to leave a message. This will work across zones that are friends.
Setting | |
---|---|
Has Voicemail Box | Enabled creates a mail box for the extension |
Auto Play New Message | When caller logs into mailbox start playing new messages |
Play Time Stamp | Play the time/date stamp before each message |
Play Caller ID | Play the caller id information before each message |
Auto Log-In | Doesn't require password when logging in from extension SIP endpoint that has this mailbox. |
Play Caller Pre-Message Options | Play the caller options before taking a new message |
Play Caller Post Message Options | Play the caller options after taking their message but before sending it. |
Delete Message After Email | Enabling this will delete the voicemail message from the phone once it has been email. This option only works if the email FORM is set to LONG FORM. |
Mailbox Type |
NORMAL: Messages left in this mailbox will be copied to list member if any. If a list member deletes the message the copy will NOT be deleted form the original mailbox.
DISTRIB: Messages left in this mailbox will be copied to the list member if any. If a list member deletes the message the copy WILL BE deleted |
Public Visual VM Port | This is the port number that the voicemail will use for visual voicemail service when talking to an endpoint that is off the LAN. In the remote sites router you will need to configure the external port to the value set here and the internal port to 80. If you set this to 0 it will disable visual voicemail for the device when not connected to the LAN. |
Max Number Of Messages | the maximum number of messages a mail box will store before it stops taking new messages. If this setting is blank the value is taken from the extensions zone. |
Message Expiration Settings:
When a message is a (?) number of days old you can have that message deleted or forwarded to another mailbox. If you forward the message to a different mailbox the mailboxes list members WILL NOT get a copy of the message.
Setting | |
---|---|
Max Age |
The number of days before the message expires. Setting the value to 0 the messages will never expire. |
Redirect To |
DELETE will delete the message from the mailbox. |
Message Notification Settings:
Each mail box can have a two email address set for voicemail message notification.
Setting | |
---|---|
Email Form |
SHORT FORM: will send a simple text email alerting you that you have a new message in your mail box. LONG FORM: Will attach the message as a WAV file and email to you. |
The email address to send message alerts to. | |
Cell Number | The 10 digit number to the cell phone to send new voicemail message alerts to. |
Cell Provider | The cell phone provider of the alter number. |
Mailbox List Member Settings:
Each mailbox can have multiple list members, each one will get a copy of any new messages made for the selected mailbox. There is a special broadcast box called BCAST@zone which will send a copy of the message to all mailboxes in a given zone. Note: messages are only forwarded a single box deep. This means that if you leave a message for 201 and they have a list member 203 who has a list member
of 205, 205 will not get a copy of the message. If the mail box type is DISTRIB then once the message is deleted from a mail box it is deleted from all other mailbox.
Visual Voicemail With Aastra Endpoints:
All Aastra endpoints currently support visual voice-mail provided by Synergy ∞IPV. Visual voicemail works on both NATED and NON-NATED endpoints. Additional port forwarding rules will need to be configured for visual voicemail to NATED endpoints to work. Your firewall must support the ability to set the external port number as will as the inside LAN port number.
Also Ring/Pairing:
Setting | |
---|---|
Cell Pairing Number | This is the extension or cell number you wish to pair the extension with. |
Also Ring 1 | Extension to always ring when this extension rings, on a direct extension or personal DID call. The extension you also ring will be treated like a ring group extension and its voice-mail or call forwarding/cell pairing features will not be followed. |
Also Ring 2 | See Also Ring 1 |
Also Ring 3 | See Also Ring 1 |
Forwarding:
Setting | |
---|---|
If Busy | If the extension is busy where do you want the call to go. In a zone that is configured as a hospitality zone. This option is ignored and the call is sent to voice-mail. |
If No Answer | After the ring timer has expired and the call goes unanswered where do you want the call to go. This option is ignored if the zone is configured as hospitality zone. |
Call Forward Number | The number to forward calls to when the CFWD button is enabled on a phone. |
Forward Caller ID (Pair & Call Forward) | Checked the caller ID information is forwarded to any paired phones or the number the phone is forwarded to. Unchecked the External Caller ID number is sent. Note: This will override the Caller ID information on ALL phones involved in the call with paring or forwarding is enabled. |
Forward Caller ID (Also Ring Devices) | Checked the caller ID information is forwarded to any "also ring devices". Unchecked the External Caller ID number is sent. Note that the Forward Caller ID (Pair & Call Forward) setting can override this setting when piring or call forward is enabled. |
External Call Forward Timer | The ring timer for call forwarding on this extensions. If set to 0 will use the external ring timer value for the zone |
Volume Control Settings:
Currently volume control settings are only supported by Aastra endpoints. In the future these settings will apply to other endpoints.
Handset Volume:
Setting | What It Does | Adjustable From Phone |
---|---|---|
Volume | This is the volume for the in coming caller. | Yes |
Mic Volume | This is the transmission level of the microphone on the endpoint. | No |
Side-Tone | Sound that is picked up by the telephone's mouthpiece and introduced (at low level) into the earpiece of the same handset. | No |
Speaker Volume:
Setting | What It Does | Adjustable From Phone |
---|---|---|
Volume | The volume of the speaker. | Yes |
Mic Volume | The transmission level of the speakers microphone. | No |
Headset Volume:
Settings | What It Does | Adjustable From Phone |
---|---|---|
Volume | This is the volume for the in coming caller | yes |
Mic Volume | This is the transmission level of the microphone on the endpoint | No |
Side-Tone | Sound that is picked up by the telephone's mouthpiece and introduced (at low level) into the earpiece of the same headset. | N |
Aastra Paging Zones:
Synergy ∞IPV provides 10 RPT paging zones for Aastra phones to be a member of. Each phone canonly be a member of no more then 5 paging zones at any one time. Because these paging zones are RTP broadcast based each endpoint must be on the same LAN/VLAN for paging to work.
Aastra Endpoint Button Mapping:
When editing buttons there are three types of buttons which will be displayed. Bottom Key, Top Key and Programmable no matter the button type it still supports all the button mapping options. The type is just determined by the model of phone that is used.
Button Type | What It Does |
---|---|
NONE | Leave the button blank |
VMMSG | Logs into the extensions mailbox. |
SPEED DIAL | Will dial any number you enter they value field.You must be able to dial the number from the keypad for it to work as a speed dial number. Do not get this button confused with the speed dial bin they are two different items. |
DND | DND modes as controlled via the phone not the system. |
CFWD | Call forward options for the station. |
CALL LOG | Will display a call log menu allowing the selection of inbound or outbound history. |
FLASH | Flash hook the extension |
PARK | Adds a park orbit button |
PAGING | Will page one of the Aastra paging zones |
REDIAL | Redial key |
RPO | Ring plan override key once on / once off |
PHONELOCK | Locks the phones keypad from usage |
HELP | Displays a help screen with feature codes for the extensions zone. |
TRANS | Creates a transfer key |
LINE | Creates a line button to access a call |
STATION HOLD | Gives BLF access to the personal park on the station the button is mapped to, |
REMOTE HOLD | Creates a BLF key for an operator to park a call to a stations personal park orbit. |
ZONE MEMBER | A shortcut key mapping button that when used will auto map extensions to a phones BLF keys.Will map any extensions other then the extension the button is mapped on. Will only map extensions in the same zone and not friends of a zone. |
CONTACTS | Will display a list a menu allowing the selection of local extensions or contacts that the user has created or that other have created and marked public. |
VM TRANSFER | Allows the user to transfer a call directly to a voicemail box. User is prompted for a extension or mailbox number. |
MENU | Allows the user to dial or transfer directly to one of the AA menus in the system. |
GROUP | Allows the user to dial or transfer on of the ring-groups in the system. |
GROUP IN/OUT | Allows the user to log in and out of a ring group |
STATION | Creates a BLF key to a station on the system. The button will also act as a transfer key to the station as well as a call pickup key to the extesion. |
PAIR | Creates a visual cell/station pair button |
Each button also has a LABEL field this is used to auto label the button for phones which support LCD based labeling. You can also prevent the button from being over written via the phones HTML configuration tool simply by checking “Prevent local configuration of this button”.
ZONE MEMBER Button Map Example:
This example system has 6 extensions(201,202,203,204,205,206) each phone is a 6757i. The ZONE MEMEBR button allows you to use the same button mapping on multiple extensions while still displaying the correct BLF keys for extensions with out seeing the extension the mapping is applied to. This key was created to allow a system administrator to button map a single phone and clone its button mapping to other extensions in the sytem without having to correct the extsion BLF key layout on each extension.
Button mapping for ALL 5 Stations
Top Key1: ZONE MEMBER | Top Key2: ZONE MEMBER | Top Key3: ZONE MEMBER |
Top Key4: ZONE MEMBER | Top Key5: ZONE MEMBER |
Button mapping as displayed on each phone
Ext 201 | ||
Top Key1: 202 | Top Key2: 203 | Top Key3: 204 |
Top Key4: 205 | Top Key5: 206 | |
Ext 202 | ||
Top Key1: 201 | Top Key2: 203 | Top Key3: 204 |
Top Key4: 205 | Top Key5: 206 | |
Ext 203 | ||
Top Key1: 201 | Top Key2: 202 | Top Key3: 204 |
Top Key4: 205 | Top Key5: 206 | |
Ext 204 | ||
Top Key1: 201 | Top Key2: 202 | Top Key3: 203 |
Top Key4: 205 | Top Key5: 206 | |
Ext 205 | ||
Top Key1: 201 | Top Key2: 202 | Top Key3: 203 |
Top Key4: 204 | Top Key5: 206 | |
Ext 206 | ||
Top Key1: 201 | Top Key2: 202 | Top Key3: 203 |
Top Key4: 204 | Top Key5: 205 |
Expansion Module Button Mapping:
If the phone model supports expansion modules then you can configure all three expansion modules from within the manager software. Its important to note that Aastra phone with expansion modules will only support a total of 50 BLF per phone across both the phones built in key and all keys found on the expansion module. Clicking the “Fill Buttons With All Extensions From Zone” will populate the expansion module with BLF keys for all the extension in the selected zone starting at the expansion button you have highlighted. Clicking "Alpabatize List" will put the buttons in alpabatical order.
Ring Tones:
Each Aastra extension has three ringers External Call Ring Tone, Personal Call DID Ring Tone and Internal Call Ring Tone. When set to zone it follows the ring tone configuration settings found the in zone the extension is in. Set to any of the other numerical values (1-5) it will use that ring tone for the given tone.
Ring Type Information:
Ring Type ID | Pattern | Cadence | Minimum Duration(ms) | Nominal Duration(ms) | Maximum Duration(ms) |
---|---|---|---|---|---|
1 |
Ringing Silent |
2s ON 4s Off |
1800 3600 |
2000 4000 |
2200 4400 |
2 |
Ringing Silent Ringing Silent |
Long
Long Long |
630 315 630 3475 |
800 400 800 4000 |
1025 525 1025 4400 |
3 |
Ringing Silent Ringing Silent Ringing Silent |
Short
Short
Long |
315 145 315 145 630 2975 |
400 200 400 200 800 4000 |
525 525 525 525 1025 4400 |
5 |
Ringing Silent Ringing Silent Ringing Silent |
Short
Long
Short |
200 145 800 145 200 2975 |
300 200 1000 200 300 4000 |
525 525 1100 525 525 4400 |
5 | Ringing | 450 | 500 | 550 |